These terms apply to your access to and use of the Stumbled Platform on
stumbled.online
and
our app. These terms
are specifically oriented around customer use (e.g. buying produce from a local retailer
through the platform)
Who we are
Stumbled.online is owned and operated by Ecomni Ltd, a company incorporated in England
and
Wales whose registered office is at 61 Eastgate, Macclesfield, Cheshire.
Our company registration number is 14221251. References to “we”, “us” and “our” should
be
construed as references to Ecomni Ltd.
Our purpose
Our aim is to connect customers to the retailers we "Partner" with through the use of
our
platform.
The platform enables customers' to purchase produce from retailers ("Partners") within
local
delivery radius using our app.
Registered retailers ("Partners") can add produce, set delivery preferences, manage
stock,
take payments and manage orders through our web-based desktop application.
Account
To access our services as a customer you must register yourself as a member on our
mobile
app. You'll be prompted for a valid email address, unique username and secure password.
Once
registered and
you have validated you are the owner of the email address you can proceed to login to
the
application using your username and password
Payments
The app allows you as the customer to make payments to a local retailer through
a
secure payment platform. This platform will enable you to make payments by using a
credit
or
debit
card.
The only accepted currency is GBP (British Pound).
Delivery
Delivery is handled by the retailer ("Partner"). Each retailer will have their own
separate
delivery timescales and pricing. Unfortunately, despite our, and our "Partners" best
efforts, deliveries may not
always arrive on time as certain matters may be beyond our, and our "Partners" control.
If
these circumstances arise we will work with you to resolve the issue, unless you have
caused
the delay
(e.g. you have registered the wrong address). You can contact our support channel at: support@ecomni.co.uk.
Retailers ("Partners") available with be subject to your geographical location. Before
proceeding to purchase produce your are accountable for ensuring your address is set
correctly. You can edit your address in the
Account section on the app.
Our liability
We have taken care in the preparation of the site. However, as certain technical
matters
may
be beyond our control, we cannot guarantee that you will have uninterrupted access to
the
site at all times. We will
do our best to rectify any issues faced as soon as possible.
We are not directly liable for the produce you receive or the delivery logistics.
However,
we will offer our support in resolving a situation if our "Partner" is being
unreasonable, this may including canceling their account. You can contact us at support@ecomni.co.uk.
We are not directly liable for the content that has been published by our "Partners".
However, if any offensive content is reported to us we will review and possibly remove
the
content.
These terms
These terms apply to your access to and use of the Stumbled Shop Platform on
stumbled.online. These terms
are specifically oriented around "Partner" use (e.g. selling produce, adding product,
delivery options)
Who we are
Stumbled.online is owned and operated by Ecomni Ltd, a company incorporated in England
and
Wales whose registered office is at 61 Eastgate, Macclesfield, Cheshire.
Our company registration number is 14221251. References to “we”, “us” and “our” should
be
construed as references to Ecomni Ltd.
Our purpose
Our aim is to connect customers to the retailers we "Partner" with through the use of
our
platform.
The platform enables customers' to purchase produce from retailers ("Partners") within
local delivery radius using our app.
Registered retailers ("Partners") can add produce, set delivery preferences, manage
stock,
take payments and manage orders through our web-based desktop application.
Service Fees
Our platform/services has no upfront costs and no fixed monthly fees. Stumbled works
on
a pay-as-you-go pricing model in which 2.9% of the total transaction received.
Account
Only businesses (including sole traders), charitable organizations, and other legal
entities located in United Kingdom are eligible to Partner with Stumbled.
To access our service as a "Partner" you must first register yourself as a member in
which
you'll be prompted for a valid email address, unique username,
and secure password. Once you have registered yourself as a member, you can proceed to
complete the "Partner" registration;
you will be asked to provide us with its full legal name, registered address, phone
number, a valid customer contact email address, and any other information
indicated as required. Stumbled may reject your application, or cancel an existing
partnership, at our sole discretion. If
we cancel your account we will payout any existing credit you may have on your account.
Your Content. You will ensure that Your Content and Service Offering will not violate
any
of the Policies or any applicable law. You are solely and legally responsible for all
content you publish
(e.g. images, text, video, and any other from of media). You must keep your content up
to
date and ensure that produce content provides an accurate representation of the produce
sold.
Your Role
Produce
You are liable for the quality of your produce. You must ensure that the produce
you
are providing is within its sell-by-date and upholds the quality that was portrayed
on
the platform.
Delivery
Delivery dates, order before dates and pricing is set by you within the platform.
Once
a customer has made a purchase and an order has been sent through to you, you are
then
accountable for the
delivery logistics; whether it is you or a third party, Stumbled is not liable for
this
delivery process.
Customer Contact
Any customer queries regarding the produce sold by you and the delivery of said
produce is to be handled by you. Stumbled will aim to make this communication
channel
as
easy as possible between you and your
customers'.
Our Liability
We have taken care in the preparation of the platform. However, as certain technical
matters may be beyond our control, we cannot guarantee that you will have uninterrupted
access to the site at all times. We will
do our best to rectify any issues faced as soon as possible.